This page contains answers to most commonly asked questions which we hear on various channels.
We keep expanding our FAQ section. We’ll gladly help you with your questions and issues. Don’t forget to check out our User Guide.
You can reach us via our contact form or Twitter @adminproject
Yes, of course. The invoice is generated automatically as a part of the ordering process. If you made a mistake in data, or wish to make changes for any reason, please contact us ASAP after ordering.
No you don’t. If your account is not renewed, your projects will switch into read-only mode. You will be given 30-days for renewal and after that period your owner account will be suspended and no one will be able to access your projects. Your data will remain on our servers. You’ll retain the possibility to work with projects of other account owners.
You can gain access to AdminProject by signing up for the service. It is unavailable as software to buy and install.
You need to go to your profile page and select billing tab. There is a link taking you to a Paypal page where you can pay with a credit card and a button that generates bank transfer details.
No. Only one partner – usually coordinator, needs to buy AdminProject access. All others needs to be invited to participate, but they don’t pay anything.
Your account will be changed back to a Free Account. The projects you own will be archived, but you’ll be able to work on projects of other users and create Erasmus+ Proposals. To access your projects subscribe for a regular account by going to Profile Billing. Your account has been suspended and you won’t be able to access your projects. To subscribe for a regular account go to your Profile Billing. Choose your package and payment method and after the payment is processed you’ll be able to access your projects.
Information about your current package is displayed in Profile Billing section.
Start by creating your first project. Log into your account on http://ap.adminproject.eu and click Create a new project on the right sidebar. Then put the name for your project and you are ready to start working. Read more in our quick-start guide.
AdminProject runs on multiple machines and information is stored on multiple drives at the same time providing redundancy and high availability of data. Backups are run every 24 hours. Access to AdminProject is encrypted and verified by a certificate issued by GeoTrust Inc.
We tried making AdminProject as simple as possible so it wouldn’t require any additional training. If you need guidelines on how to use AdminProject check our User Guide. If that still leaves you with questions contact us and we’ll arrange a short training for you.
All you need is a device with internet access and one of the modern browsers installed.
We currently support Internet Explorer 11 and recent releases of Firefox, Chrome, Safari and Edge. You can use other browsers but we can’t guarantee full and error-free functionality.
Browsing is supported also from mobile devices with Android and iOS.
At the moment AdminProject is only in English. We are looking forward to adding more languages in the future.
You cannot remove the AdminProject logo at the moment. You can use a custom footer that can be uploaded through Settings Upload footer link on the right sidebar. It will be scaled down to fit the space provided.
To put it simply – as many as you like. There is no limit and all user accounts are added without any extra costs.
Create a .docx file using popular office applications like MS Word or LibreOffice Writer. Put all logos and text information in header and footer. Leave the main body of the document empty as this space will be filled with the content from AdminProject.
Information about your current package is displayed in Profile Billing section.
The person who will buy AdminProject access, will become automatically project owner and will have full control over all the parameters, including inviting new users. Owner can designate administrators, they also can invite new users to the project.
By inviting you to a project Administrator is creating a new account. ID of the account is the same as the e-mail address of the invitation’s recipient. That is very important if you have several mailboxes or any aliases set on your account (e.g. john.smith@company.com and johnsmith@company.com may lead to the same mailbox but are considered different IDs in AdminProject).
Projects may disappear in one of the following cases. (1) You have been removed from the project team; (2) Project owner has finished the project and decided to put it into the archive; (3) The subscription of the project owner has expired and their account has been suspended.
Go to the login page and click on the I can’t get in! link. Then type in your email address and click Let’s go button. It is important to provide the same email address you used to login. You will receive an email with a link which resets your password. Click it and you will be redirected to a profile page where you can set up a new password.
If you are expecting an invitation to a project space but didn’t get any, look for it in your junk/spam folder on your e-mail account.
We will respond to your support request within 24 hours, except weekends and holidays. At the moment we provide support via e-mail and our social media accounts. Telephone support will be available in near future.
You have to enter the gallery in question and find Manage gallery link on the sidebar. It will open the management box. Now, by clicking on thumbnails select photos you want to remove and when you’re done hit the big red Delete selected photos button.
It happens automatically and is split equally among the people responsible for the task. Observers do not count towards the total as they don’t have their progress slider.
We limit uploads to 1GB per file.
When your survey is ready. Go to Evaluation Manage. Click Publish survey. In Active, find your survey and click show survey link. The generated link can be copied and shared in any way possible (e-mail, Facebook, etc.).
In Files, go to the folder of your original file and click upload. Make sure the new file has the same name as the old one. The old file will be available through version history button .
If you’ve created a task and assigned it to someone else, it will be visible when you click Delegated or All
Gantt chart displays information about timed activities. Elements of the chart are: Work Packages (they can be expanded and collapsed) Tasks Milestones Deliverables Events
Any type of file can be uploaded with the exception of the Gallery folder where the only accepted extension is .jpg.
Please note however, we do not allow uploading Windows executable files due to security reasons.
In EU-funded projects they are a part of Work Packages. Links to add milestones and deliverables are on the right sidebar.
Tasks are approved (completed) by the owner of the task.
Events in the calendar are visible to all members of the project space.
That depends on you. There are three roles for users in tasks. Owner – a person who has created a task. Responsible Person – someone who is performing actions described in the task and they indicate their progress with the slider. Both can link files to the task. Observer – a person who is notified about the task’s progress. Everyone from the project space can comment on the task.